Case Study

Viion Solutions is managing Mass Care/Emergency Assistance Program that is part of FEMA’s Office of Response and Recovery (ORR).

Mass Care/Emergency Assistance (MC/EA) is the provision of life-sustaining services to disaster survivors as defined in the National Response Framework, Emergency Support Function #6 (ESF #6). Mass Care/Emergency Assistance services are provided by government, non-governmental, and private sector organizations immediately before an incident or a potential incident; during the immediate response to a disaster; and during the recovery phase after a disaster.

The MC/EA Section is responsible for the coordination of seven activities detailed under the mass care and emergency assistance functions of ESF #6. The American Red Cross shares these responsibilities and is the co-lead agency for the mass care component of ESF #6. The seven activities detailed in ESF #6 are:

Sheltering (congregate and non-congregate)
Feeding and Distribution of emergency supplies
Support to adults and children with disabilities and others with access and functional needs
Reunification of adults and children
Support to owners and their household pets, service, and assistance animals
Mass evacuee support

To support FEMA’s Mass Care/Emergency Assistance (MC/EA) program, Viion Solution’s team helps FEMA manage their National Sheltering System and their Disaster Recovery Center management system. Some key highlights of these systems are:

The data from these systems are made available to the public through the FEMA Mobile App in iOS/Android.
For the National Sheltering System, Viion Solutions team works with the American Red Cross team and provide shelter information to help disaster survivors with temporary housing.
Viion Solutions team helps support the applications and make sure the data is readily available to help disaster survivors.
Over the course, we have supported opening of over 3,500 shelters across the U.S.,
Helping more than 3 million people and pets.
Viion Solutions team supports the operations of Disaster Recovery Center (DRC). It is a facility or mobile office where survivors can go for information about FEMA programs or other disaster assistance programs, and to ask questions related to their case.
Viion Solutions team helped transform the applications by modernizing them.
We used newer technology, cleaner designs, and made them more user friendly.
During the recent disasters, close to 70 DRCs were opened in Puerto Rico, servicing more than 560,000 disaster survivors.

Case Study

Case Study

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